Privacy Policy

This policy explains what information Guangdong Tuchang Logistics Co., Ltd. (“we”, “us”) collects on this website, why we collect it, how we use and store it, and how you can contact us.

What we collect

When you submit a transport request through our “Request a Transport Solution” form, we collect the information you choose to provide, typically:

• Company name and contact person;
• Phone / WhatsApp, WeChat and email address (whichever you provide);
• Import or export direction, place of loading and destination;
• Cargo name, UN number, dangerous goods class, container type and estimated shipping date;
• Any additional requirements you describe.

For security and aggregate statistics we may also record the submitting page path, campaign parameters (such as UTM) and the submission time. We do not collect additional browser fingerprinting data for this purpose.

Why we collect it

• To review your transport request and assess operational feasibility and compliance;
• To contact you, confirm the operating plan and provide a quotation;
• To keep records required by dangerous goods transport regulations.

How we use and share it

The information you provide is used only for the purposes above, by our commercial and operations staff handling your request. We do not use it for other purposes or sell it, unless required by law or separately authorised by you.

How long we keep it

Inquiry records are stored in our business system and accessible only to authorised staff. The retention period must be determined together with applicable regulations and business practice; the specific period will follow the company’s formally published version (this page is currently marked LEGAL_REVIEW_REQUIRED pending legal confirmation).

Your rights

You may request access to, correction of, or deletion of the information you submitted. Please contact us through the “Contact” page and we will handle your request after verifying your identity.

Changes to this policy

If this policy changes, we will publish the updated version on this page with an effective date.

This page is a technical and operational description; the formal legal terms must be reviewed by the company before launch.